At Jadworld, we want you to be completely satisfied with your purchase. If you're not happy with your order, please review our return and refund policy below.
Return time frame: 30 days.
To be eligible for a return, your items are in original packaging or have never been used.
You can reach us by email at support@jadworld.store to initiate a return.
The following address is where returns must be sent: 2434 Mersington Avenue, Kansas City, Missouri 64127, United States.
If your return is approved, you will receive instructions on where and how to send your package along with a return shipping label that you can download and print. We will not accept items returned to us without a return request first.
You can always contact us for any return questions at: support@jadworld.store
By mail
Download and Print
No cost
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Following receipt and inspection of your return, we will promptly notify you of the status of your refund. Your refund will be automatically transferred back to the original payment method within seven business days of approval.
Please keep in mind that processing and posting your refund may also take some time for your bank or credit card company.
If it has been more than 10 business days since we approved your return, please get in touch with us at support@jadworld.store.
Contact information
Address: 2434 Mersington Avenue, Kansas City, Missouri 64127, United States
Email: support@jadworld.store
Phone: +1 (816)-541-6384
Opening hours: 10:00 am to 10:00 pm (Monday to Saturday).